Privacy Policy

BSR Group Privacy Policy

BSR Group values your trust and is committed to protecting your personal information. This document outlines the way in which we collect, hold, secure, use and share your personal information. We encourage you to read it, so that you are comfortable with what we do with your personal information. Like other companies operating in Australia, BSR is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.

Definitions

BSR means BSR Australia Limited 84 122 529 695, and its subsidiaries BSR Franchising Pty Ltd ABN 21 122 556 094, Betta Pty Ltd ABN 25 142 725 997 and Stan Cash Superstore Pty Ltd ABN 26 160 223 914.

BSR Group includes BSR, BSR Group Brands and BSR Group Retailers.

BSR Group Brands means all brands owned by BSR including Betta, Designer Appliances, Furniture Zone, Stan Cash, Billy Guyatts and RT Edwards Commercial.

BSR Group Retailers refers to retailers with a current franchise or service agreement with BSR Franchising Pty Ltd to licence one or more BSR Group Brands.

BSR Websites means official websites owned by BSR including: bsrgroup.com.au, betta.com.au, designerappliances.com.au, furniturezone.com.au, rtedwardscommercial.com.au, stancash.com.au, billyguyatts.com.au and bettamates.com.au.

Loyalty Programs refers to various customer loyalty programs offered by our BSR Group Brands including but not limited to Club Betta, the Insider’s Club and Billy’s Best Buys.

Personal Information has the meaning given to it under the Privacy Act 1988 (Cth).

Sensitive Information includes any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

Collection of Personal Information

BSR Group collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include when you:

Order goods or services from us (online, in-store or by phone);
Set up an account or join our loyalty programs;
Provide feedback or interact via social media;
Contact us regarding a complaint, refund or warranty claim;
Apply for a job or a franchise with us;
Visit a store where CCTV or wireless tracking is used.

We may also collect incidental personal information related to business relationships and transactions. If information is not provided, certain services may not be delivered effectively.

Types of Personal Information We Collect

Name, address, email and phone number;
Date of birth, gender, driver’s license number;
Social media usernames;
Purchase and browsing behavior;
Device and usage data collected via cookies;
Sensitive information for employment or franchise assessments.

Collection Through Our Websites

We use cookies and analytics tools to understand how users interact with our websites. Chatbot interactions may be reviewed by agents for quality and support. We recommend reviewing third-party privacy policies when redirected to external sites.

Providing Personal Information

You are not required to provide personal information, but without it, we may not be able to deliver products, services, or support.

How We Use and Disclose Your Personal Information

We use your information for:

Processing orders and payments;
Delivering goods and services;
Marketing and loyalty programs;
Handling warranties and returns;
Recruitment and HR functions;
Fraud and security risk management.

Direct Marketing and Opting Out

You may be contacted by mail, email, phone, or social media unless you opt out. You can opt out by contacting us or using the unsubscribe link in our emails.

Your Consent

Providing your information implies your consent. This may be express (verbal or written) or implied through your actions.

Data Security

We implement measures to protect your data. However, no system is completely secure, and we advise you to exercise caution when sharing information.

Disclosure of Personal Information Overseas

We may disclose your data to trusted partners in:

USA
Finland
United Kingdom
Asia-Pacific region

We take reasonable steps to ensure data protection overseas, but cannot guarantee all outcomes due to foreign jurisdiction laws.

Credit Applications

Credit-related data is subject to our Credit Information Policy. Contact the Privacy Officer for more info.

Potential BSR Group Members

We collect data from franchise applicants to evaluate suitability and conduct due diligence. Without full information, we may not process applications.

Access and Correction

You may request access to your personal information and we will respond within 30 days. Proof of identity and a handling fee may be required.

Access, Contact and Complaints

To contact us, correct your information or make a complaint:

The Privacy Officer
BSR Group
PO Box 1296, Eagle Farm QLD 4009
Email: privacy@bsrgroup.com.au

If not satisfied, you may contact the Office of the Australian Information Commissioner.

Additional Information – BSR Group Retailers

Retailers are independent businesses that must also follow this policy. Contact the retailer directly if you have concerns about their privacy practices.

Updating this Privacy Policy

This Privacy Policy was last updated in May 2025. Future updates will be published on bsrgroup.com.au.